Replies

• Yes! I have been bringing this up as well, and have not read or heard anything addressing this. The whole IOA over internet/power issues alone should be reason enough to improve CS&S roll off schedule, or increase amount before termination. This is most definitely the time to address this. And it will be a big deal breaker for me and I can assume a good number of agents.
  November 16, 2022

• Can we get the company to agree on more frequent IOA roll offs? This question or topic has been brought up a lot with no discussion on it. 12 months for them to stay on is not reasonable, when CSA roll 2 points every 3 months of perfect attendance. The dr notes help, but like other work groups that have much better attendance policies, CSS are subject to life and not just illness.
  November 6, 2022

• I agree, CS&S needs improvement on attendance. There is no reason why roll offs should take 12 months. Increased Dr notes are great and helpful. It’s not enough. Roll offs should happen quarterly like CSA. Especially given that CS&S gets a total of 7 compared to 9 CSA get.
  November 3, 2022