SOUTHWEST AIRLINES
Collective Bargaining Agreement
Customer Representative, Customer Service Agent, Customer Contract Service Lead, SOS Representative
Dec 15, 2022 - Dec 14, 2027
Currently in negotiations:
NOC Customer Planner Tentative Agreement
NOC Customer Planner Tentative Agreement
May 15, 2025
Related Documents
New Updates for all Classifications
New Top of Scale rates after implementation of Me Too Rates
Click the link above, or HERE to access the SWA CS&S/SOS Bulletin Board
General Chairs
Lollie Beecher
obeecher@iamdl142.org
(504) 275-9280
BZN COS CRP DAL DEN
VPS DTW GRR HRL HDN
HOU JAN LAS LBB MSP
MTJ MSY PNS RNO
Team Orange CS&S
John Bidoglio
jbidoglio@iamdl142.org
(704) 460-7130
PHL RDU
April Butler
abutler@iamdl142.org
(432) 349-7193
AMA BHM MDW ORD DAL
DSM ELP MCI MEM MAF
MKE BNA OKC OMA
STL ICT
Team Red CS&S
Kenny Champagne
kchampagne@iamdl142.org
(859) 628-9782
ABQ ATL BOS FLL RSW BDL JAX MHT MIA ECP PWM PVD SRQ SAV TPA PBI
Team Silver CS&S
David Figueira
dfigueira@iamdl142.org
(808) 223-9844
ITO HNL OGG KOA LIH
Lorraine Fraser
lfraser@iamdl142.org
(410) 508-8121
ALB AUS BWI BUF IND
LIT ISP MYR LGA MCO
PIT RIC ROC SAT SJU
IAD DCA
Team Yellow CS&S
Jeff James
jjames@iamdl142.org
(602) 315-8635
TUS
Carrie Lessley
clessley@iamdl142.org
(602) 349-1496
BUR EUG FAT LGB LAX
OAK ONT SNA PSP PHX
PDX SMF SLC SAN SFO
SJC SBA SEA GEG
Team Blue CS&S
Derek Morton
dmorton@iamdl142.org
ITO HNL OGG KOA LIH
Todd Roan
troan@iamdl142.org
(330) 430-9834
CLT ORF
James M. Samuel
jsamuel@iamdl142.org
(859) 653-4037
CHS CVG GSP SDF
Mark Strength
mstrength@iamdl142.org
(602) 299-4565
BOI TUL
Jesse Wilson
jwilson@iamdl142.org
(480) 297-5325
CLE CMH
Recent News
IAM / SOUTHWEST AIRLINES TENTATIVE AGREEMENT QUESTIONS AND ANSWERS
September 15, 2021
Below are questions we have received regarding the Tentative Agreement and the responses to those questions. If you have additional questions that are not addressed