Customer Representative, Customer Service Agent, Customer Contract Service Lead, SOS Representative
Dec 15, 2022 - Dec 14, 2027
NOC Customer Planner Tentative Agreement
May 15, 2025
Click the link above, or HERE to access the SWA CS&S/SOS Bulletin Board
Lollie Beecher
obeecher@iamdl142.org
(504) 275-9280
BZN COS CRP DAL DEN
VPS DTW GRR HRL HDN
HOU JAN LAS LBB MSP
MTJ MSY PNS RNO
Team Orange CS&S
John Bidoglio
jbidoglio@iamdl142.org
(704) 460-7130
PHL RDU
April Butler
abutler@iamdl142.org
(432) 349-7193
AMA BHM MDW ORD DAL
DSM ELP MCI MEM MAF
MKE BNA OKC OMA
STL ICT
Team Red CS&S
Kenny Champagne
kchampagne@iamdl142.org
(859) 628-9782
ABQ ATL BOS FLL RSW BDL JAX MHT MIA ECP PWM PVD SRQ SAV TPA PBI
Team Silver CS&S
David Figueira
dfigueira@iamdl142.org
(808) 223-9844
ITO HNL OGG KOA LIH
Lorraine Fraser
lfraser@iamdl142.org
(410) 508-8121
ALB AUS BWI BUF IND
LIT ISP MYR LGA MCO
PIT RIC ROC SAT SJU
IAD DCA
Team Yellow CS&S
Jeff James
jjames@iamdl142.org
(602) 315-8635
TUS
Carrie Lessley
clessley@iamdl142.org
(602) 349-1496
BUR EUG FAT LGB LAX
OAK ONT SNA PSP PHX
PDX SMF SLC SAN SFO
SJC SBA SEA GEG
Team Blue CS&S
Derek Morton
dmorton@iamdl142.org
ITO HNL OGG KOA LIH
Todd Roan
troan@iamdl142.org
(330) 430-9834
CLT ORF
James M. Samuel
jsamuel@iamdl142.org
(859) 653-4037
CHS CVG GSP SDF
Mark Strength
mstrength@iamdl142.org
(602) 299-4565
BOI TUL
Jesse Wilson
jwilson@iamdl142.org
(480) 297-5325
CLE CMH
Dear Sisters and Brothers: Negotiations between the IAM and Southwest Airlines resumed on November 18, 2025. This session focused on Paid Time Off (PTO). The
Dear Sisters and Brothers: This week, your District 142 negotiating team met with Southwest Airlines leadership to begin discussions on Paid Time Off (PTO), including
Sincerely and fraternally, John M. Coveny, Jr.President/Directing General Chair VIEW/DOWNLOAD A PDF VERSION OF THIS BULLETIN POST ON ALL IAM BULLETIN BOARDS
Dear Sisters and Brothers: District 142 wants to address the company’s recent communication regarding IAM Customer Service Agents (CSA) and their responsibilities. While we appreciate
Dear Sisters and Brothers: We want to take a moment to remind everyone of the importance of using your travel pass privileges responsibly. Southwest Airlines
Dear Sisters and Brothers: Following discussions today with Southwest Airlines leadership, I have received confirmation from Steve Goldberg that action has been taken at all
To All Southwest Airline Members of District 142: District 142 Leadership/General Chairs want to remind our members that all IAM represented members at Southwest Airlines have the
Dear Sisters and Brothers: Today we met with Southwest Airlines leadership to resume discussions regarding Baggage Estimation Based on Passengers (BEBOP). BEBOP directly affects the
Dear Sisters and Brothers: IAM District 142 has secured a location and time for the Hybrid in person / Teams meeting for August 25, 2025.
Dear Sisters and Brothers: IAM District 142 is pleased to announce that Deanna Dye has accepted the appointment for the NOC Customer Planner Negotiation Committee
Dear Sisters and Brothers: The IAM met with Southwest Labor Department, Ground Ops and Customer Care Leadership at Southwest Headquarters on August 11 and 12th
Dear Sisters and Brothers: The Southwest Airlines NOC Customer Planner Negotiation Committee reconvened with Company leadership at Southwest Airlines Headquarters in Dallas, Texas, on August