Urgent: Tell Your Senators to Vote Yes on the Customer Service Agent Assault Amendment
As the largest union in the airline industry, the IAM has led the fight to protect Customer Service Agents from assault by hostile customers. We
Sisters and Brothers:
Please read the paragraph below. There is an update to the fourth bullet point regarding the signing bonus in the tentative agreement bulletin which is also linked below.
Clarification on the signing bonus: The union had a discussion with the company as to who will receive the $4500.00 additional signing bonus. This bonus is only available to those members whose departments were closed prior to 2009 and have transferred in from Cargo, Sales, Call Centre, etc to CSA positions and were red circled.
DOWNLOAD/PRINT THE UPDATED TENTATIVE AGREEMENT BULLETIN HERE
Click the images below to download/print a copy of the redline tentative agreements.
This is the Redline Tentative Agreement for the Customer Service group.
Revised June 17, 2024
This is the Redline Tentative Agreement for the Engineering group.
Revised June 17, 2024
Customer Service
Nov 20, 2019 - Nov 19, 2023
Engineering
Nov 20, 2019 - Nov 19, 2023
Ken Coley
(704) 222-2974
BOS MIA JFK
EWR PHL IAD
Mark Strength
(602) 299-4565
ORD IAH
LAX SFO
As the largest union in the airline industry, the IAM has led the fight to protect Customer Service Agents from assault by hostile customers. We
THANK YOU TO ALL IAM MEMBERS!!! GREAT DAY ON CAPITOL HILL! THANK YOU IAM LEGISLATIVE DEPARTMENT!! BOTH THE ASSAULT AMENDMENT AND THE 10 HOUR
After three days of shift briefings, August 3 – 5, 2015, a ratification vote was held on Thursday, August 6 at British Airways – Terminal
In view of new lease arrangements negotiated by British Airways and the Port Authority JFK concerning Terminal 7 and the announcement that United Airlines will
Posted October 1, 2014. There is a document circulating at all stations called “Implementation Support” and that document is asking for volunteers to train the
Posted September 12, 2014. Ratification voting was conducted, September 3 – 5, 2014, throughout the system. The tentative agreements for Customer Service, Reservations and Engineering