SOUTHWEST AIRLINES CUSTOMER CARE BULLETIN BOARD

Welcome Southwest Airlines Customer Care Members!

This page is intended for District 142 members from Southwest Airlines Customer Care.

You will find sections for the latest DL 142 news bulletins pertaining to Southwest Airlines, a Locals meeting calendar, your Customer Care Shop Stewards contact information and your DL 142 General Chairs. EAP information (including contact information for our Southwest EAP reps) and more. 

At the bottom of the page there is a form to upload postings of interest to your fellow Customer Care members. You can upload Local events, charity functions, pictures, announcements, etc. 

If you have any questions, suggestions, or concerns about this page, please contact DL 142 Director of Communications Todd Day at , or you can reach out to a General Chair. 

Special Notice

Official Call for the 41st Convention

Click on the image to view/download the document in PDF format.

Note: Please use the quick links at the top of the page to navigate to the Locals Postings in order to view/download individual locals nomination and election notices for the 41st Convention. 

IAMAW Official Logo

Collective Bargaining Agreement

Customer Representative, Customer Service Agent, Customer Contract Service Lead, SOS Representative
Dec 15, 2022 - Dec 14, 2027

Related Documents

Letter of Understanding Number Thirteen (LOU 13)
Me-Too Bulletin - April 9, 2024

New Updates for all Classifications

IAM Negotiated Pay Rates
New Top of Scale rates after implementation of Me Too Rates

Most Recent Southwest Airlines Bulletins

Customer Care Shop Stewards

Team YellowTeam SilverTeam BlueTeam RedTeam Orange
GC – Lorraine FraserGC – Kenny ChampagneGC – Carrie LessleyGC – April ButlerGC – Lollie Beecher
SHOP STEWARDSSHOP STEWARDSSHOP STEWARDSSHOP STEWARDSSHOP STEWARDS
Lisa FloresCharlie HoodTeresa BeynonMia ColemanSandra Hogan
Monique LochartLarry BrideNancy ShortinoSteve WheelerAngela Martinez
Seno LatuDuwanda Cobb NelsonLynelle JimenezLarry HartzIrma Zamora Byrd
Michael SuttlesBrian RippyMary Pat Abell RoundJami MeyerHeather Bogle
Lakendria WoodsCindy AbbottMaurice NixonMaria WeihsMax John
Jessica CastellanosDavid JacksonCleveland PopeNancy JakubczakToni Mertes
Belinda Ramos    

District 142 General Chairs for Southwest Airlines

Oralia "Lollie" Beecher

Lollie Beecher

(504) 275-9280

BZN   COS   CRP   DEN   VPS   DTW
GRR   HRL   HDN   IAH   HOU   JAN   LAS   LBB   MSP   MTJ   MSY   PNS
Team Orange CS&S   

John Bidoglio

John Bidoglio

(704) 460-7130

PHL   RDU

April Butler

April Butler

(432) 349-7193

AMA   BHM   MDW   ORD   DAL
SOS   DSM   ELP   MCI   MEM  
MAF   MKE   BNA   OKC   OMA
STL    ICT
Team Red CS&S

Kenny Champagne

Kenny Champagne

(859) 628-9782

ABQ   ATL   BOS   FLL   RSW   BDL   JAX   MHT   MIA   MCO   ECP   PWM   PVD   SRQ   SAV   TPA   PBI
Team Silver CS&S

David Figueira

David Figueira

(808) 223-9844

ITO   HNL   OGG   KOA   LIH

Lorraine Fraser

Lorraine Fraser

(410) 508-8121

ALB   AUS   BWI   BUF   IND   
LIT   ISP   LGA   ORF   PIT   
ROC   SAT   SYR   IAD   DCA
Team Yellow CS&S

Jeff James

Jeff James

(602) 315-8635

TUS 

Carrie Lessley

Carrie Lessley

(602) 349-1496

BLI   BUR   EUG   FAT   LGB  
LAX   OAK   ONT   SNA   PSP  
PHX   PDX   SMF   SLC   SAN  
SFO   SJC   SBA   SEA   GEG
Team Blue CS&S

James Samuel

James M. Samuel

(859) 653-4037

CVG   SDF

Mark Strength

(602) 299-4565

BOI   TUL

Jesse Wilson

Jesse Wilson

(480) 297-5325

CLE   CMH

Bill Wise

Bill Wise

(704) 231-4661

CHS   CLT   GSP   MYR   
RNO   RIC   SJU

All District 142 Southwest Airlines Locals

The list below is sortable by Local number, City, State, or Stations.
It is also searchable. 

Click on the Local number to go to that local’s page. On each page you will find information for that local such as:

  • Mailing Address
  • Contact Information
  • Local Meeting Location and Schedule
  • IAMAW Membership Application 
  • Executive Board/Staff Information and Contacts

Note: If you find any outdated or incorrect information, please complete the Local Officer Information Form and email to Charolette Gantt at District 142:

Local Officer Information Form
LocalCityStateSouthwest Stations
141DetroitMichiganDTW, GRR
325Little RockArkansasLIT
368Fort Lauderdale/MiamiFloridaFLL, MIA, PBI
511IndianapolisIndianaIND
561Kansas CityMissouriDSM, MCI, OMA, ICT
804CincinnatiOhioCVG, SDF
845Las VegasNevadaLAS, RNO
846BaltimoreMarylandALB, BWI, BUF, ROC, SYR
949St. LouisMissouriBHM, MEM, BNA, STL
1044PittsburghPennsylvaniaPIT
1287Salt Lake CityUtahBOI, SLC
1322New York/LaGuardiaNew YorkLGA
1487ChicagoIllinoisMDW, ORD, MKE
1635Albuquerque
New MexicoABQ
1725CharlotteNorth CarolinaCHS, CLT, GSP, MYR, RDU
1726BostonMassachusettsBOS, BDL, MHT, PWM, PVD
1731ClevelandOhioCLE, CMH
1759WashingtonDistrict of ColumbiaORF, RIC, IAD, DCA
1776PhiladelphiaPennsylvaniaPHL
1782Oakland/San FranciscoCaliforniaFAT, OAK, SMF, SFO, SJC
1833MinneapolisMinnesotaMSP
1885PortlandOregonEUG, PDX
1886DenverColoradoBLI, BZN, COS, DEN, HDN, MTJ
1894New York/JFKNew YorkISP
1932Los AngelesCaliforniaBUR, LGB, LAX, ONT, SNA, PSP, SBA
1979HonoluluHawaiiITO, HNL, OGG, KOA, LIH
2198HoustonTexasCRP, HRL, IAH, HOU, JAN, LBB
2202SeattleWashingtonSEA, GEG
2210San Antonio/AustinTexasAUS, SAT
2319TampaFloridaRSW, SRQ, TPA
2508OrlandoFloridaVPS, JAX, MCO, ECP, PNS
2559PhoenixArizonaPHX, TUS
2665AtlantaGeorgiaATL, SAV
2725San JuanPuerto RicoSJU
2765San DiegoCaliforniaSAN
2909Oklahoma CityOklahomaAMA, ELP, MAF, OKC, TUL
2930Dallas/Fort WorthTexasDAL

Calendar of Local Meetings for Southwest Airlines

Click on the individual LL links for meeting times, etc. 

EAP

District 142 EAP Reps for Southwest Airlines

District 142 Official EAP Brochure

Click the image to view/download/print the PDF version of the brochure.

IAM Drug & Alcohol Addiction Services

Click the image to view/download/print the PDF version of the brochure.

District 142 EAP Helping Hands

Click on an image to view/download PDF version of each Helping Hands edition.

December 2024

Navigating the Holiday Season

Previous 12 Months

October 2024

Domestic Violence Awareness Month

September 2024

Suicide Awareness

August 2024

Eating Disorders

July 2024

Women's Health and Stress

June 2024

Sleep and Mental Health

May 2024

Embracing Mental Health Awareness

April 2024

Destigmatizing Mental Health

March 2024

Positive Psychology

February 2024

Consumer Finance Protection Bureau

January 2024

Embracing New Beginnings

December 2023

Gratitude

Southwest Airlines Customer Care Member Postings

Communications from our members of interest to fellow members.

Photos, videos, flyers, announcements, events, work anniversaries, in memoriam, etc. 

UPDATE!

National Group Protection
Supplemental Benefits Special Open Enrollment
Reservation Centers Dec 9-13
Don't go in Alone!!
Feel free to print this flyer and distribute or post on union boards.

Locals Postings

Click thumbnails to view/download files or images

Local 2198

Official Election Results
Nomination and Election notice
Request for absentee ballot for the December 5, 2024 IAMAW Local 2198 Officers Election
Notice of Change of Union Meeting Hall Location
LL 2198 DL 142 Convention Notice
Local 2198 41st Grand Lodge Convention Elected Delegates and Alternates 2024
Local 2198 41st Grand Lodge Convention Absentee Ballot Request
Local 2198
Nominations and Elections Notice
41st Grand Lodge Convention
2024
Local 2198
Executive Board Members

Local 2909

Virtual Meeting Information!
CPR Certification
Local 2909 Notice of Local Lodge Meeting Date Change for September, 2024
Local 2909
Notice of By Law Submissions
Per Local 2909 By Laws
Local 2909
Nominations and Elections Notice
2024 Grand Lodge Convention
2024

Upload your postings here

Files uploaded by members will be reviewed prior to posting here. Please do not upload any offensive content. Allow 24 – 48 hours after uploading for your submissions to appear on the page.