October 6, 2026

TWU-IAM TECHOPS ASSOCIATION BULLETIN

Dear brothers and sisters Effective October 6, 2026, the Association Negotiating Committee is pleased to welcome two new IAM Representatives to the Main Committee. Boris Kochanoff will replace Jeff James, and Brian Lewis will replace Mark Ball. We extend our sincere appreciation to Jeff and Mark for their dedication, hard work, and service on the Main Committee. Their commitment to representing

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Southwest Airlines

Customer Care Attendance Line Process Update: Self-Service Options Required (WFO)

Dear Sisters and Brothers: On Monday, October 5, 2026, your General Chairpersons and  Company leaders met virtually to discuss concerns regarding the Self-Service WFO. To be clear, there were no prior discussions regarding the full implementation of this program before it was rolled out. During the meeting, it was brought to our attention that there was

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